Privacy Policy

Who we are

Gretton Walls Estates gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection regulation and law. This notice provides you with the necessary information regarding your rights and obligations, and explains how, why and when we collect and process your personal date.

Gretton Walls Estates are a Registered Company in England and Wales under Company Number 11635100 Gretton Walls Estates Ltd. We are registered on the Information Commissioner’s Office Register of Data Controller under registration number ZA608561, and act as the Data Controller.

Information we collect

Gretton Walls Estates Ltd. processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than already specified in this notice.

The personal data that we collect from is:

  • Name
  • Date of Birth
  • Home Address
  • Personal Email
  • Business Email
  • Home Telephone Number
  • Work Telephone Number
  • Mobile Telephone Number
  • Proof of Purchase Funds
  • Photocopy of Identification

We collect information in the below ways:

  • Online Forms
  • Telephone
  • Face-to-Face conversation
 

How we use your Personal Data

Gretton Walls Estates Ltd takes privacy very seriously and will never disclose, share or sell your data without your written consent, unless required to do so by law. We only retain your data for as long as is necessary and for the purposes specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw consent at any time.

 

The purposes and reasons for processing your personal data are detailed below:

Marinating Data Records

For selling, buying, letting or renting property, we need to ensure our data is kept updates to ensure our data records are maintained.

Email Marketing

One of our most effective formats of marketing property via our property emails, which get property in front of customers based on requirements specific to individuals’ circumstances.

Forwarding Mail

In some instances we are able to forward on old mail which is still being sent to a property we represent, please contact liamhenry@grettonwalls.co.uk for further information.

Your Rights

You have the right to access any personal information that Gretton Walls Estates Ltd. processes about you and to request information about:

  • What personal data we hold about you
  • The purposes of the processing
  • The categories of personal data concerned
  • The recipients to whom the personal date has/will be disclosed
  • How long we intent to store your personal data for
  • If we did not collect the data directly form you, information about the source
 

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to update/correct it as quickly as possible, unless there is a valid reason for not doing so, at which point you will be notified.

You will also have the right to request erasure of your personal data or to restrict processing in accordance with data protection laws, as well as to object to any direct marketing from us and to be informed about any automated decision-making that we use.

If Gretton Walls Estates Ltd. receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the relevant request, this is to ensure that your data is protected and kept secure.

Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information without your written consent, other than purposes specified in this notice or where there is a legal requirement.

Safeguarding Measures

Gretton Walls Estates Ltd. takes your privacy seriously and we take every reasonable measure and precaution to protect and secure your personal data.

Consequences of not providing your Data

You are not obligated to provide your personal information to Gretton Walls Estates Ltd. However, as this information is required for us to provide you with our service, we will not be able to offer our services without it.

How long we keep your Personal Data

Gretton Walls Estates Ltd. only ever retain personal information for as long as is necessary and we have a strict review and retention policies in place to meet these obligations.

We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

Special Categories Data

Owing to the products, services or treatments that we offer, Gretton Walls Estates sometimes need to request sensitive personal information from you. These are for instances such as selling, buying, letting or renting property. Proof of identity and date of birth information is essential in all such cases. Such data is also essential to comply with Money Laundering Regulations 2017.

Where we collect sensitive personal data, we will only request the information required for the specified purpose and always ask for your explicit consent through a signature. You can modify or remove consent at any time, which we will act on immediately, unless there is a legitimate interest or legal reason for not doing so.

Promotions and Offers

Occasionally, Gretton Walls Estates Ltd. would like to contact you with details of offers, services, competitions, newsletters and promotions that we provide. If you consent to us using your contact details for these purposes, you have consent at any time by contacting liamhenry@grettonwalls.co.uk

What to do if you have a complaint

Step 1: Please contact the Property Consultant you have been dealing with at Gretton Walls Estates Ltd. Alternatively, please contact our Customer Care Team at info@grettonwalls.co.uk.

Step 2: We are members of The Property Ombudsman (TPOS), independent dispute resolution service. If we have given you our final response and you are still dissatisfied, you can refer your case to TPOS. Details of how to do this are contained within the Managing Director’s final letter, The Property Ombudsman consumer guide or online at www.tpos.co.uk.